Technical Support
Comprehensive Resources, Documentation, and Expert Assistance
Download detailed specs and architecture docs
Step-by-step installation and configuration guides
Quick answers to common questions
Latest firmware and software updates
System Version FAQ
Android: Runs on Android OS, offers full UI customization, supports complex interactions and third-party apps. Best for projects requiring branded interfaces and rich functionality.
KNX: Uses the KNX standard protocol (EN 50090), the world’s leading open standard for building automation. Best for high-end buildings, European markets, and projects requiring maximum stability and interoperability with other KNX-certified devices.
Tuya: Integrates with the Tuya smart home ecosystem, offering quick setup and cloud connectivity. Best for residential projects, smart home installers, and products targeting the Tuya app ecosystem.
• High-end residential / villas: Android or Tuya for rich UI; add KNX if integrating with whole-building systems
• Hotels: KNX for reliability and PMS integration; Android for enhanced guest interaction
• Office / commercial: Android for feature richness and calendar integration
• Budget projects: Tuya for cost-effective smart home functionality
Yes. Our panels support hybrid deployments. For example, use KNX panels for core building automation (lighting, HVAC) and Android panels for interactive displays and user interfaces. Our engineering team can design a unified control system that integrates multiple protocols.
General FAQ
All SEEWIS panels come with a 2-year warranty covering manufacturing defects. Extended warranty options are available for OEM/ODM customers.
We provide remote technical support, installation guides, and video tutorials. For large projects, on-site support can be arranged. All documentation is available in English and Chinese.
FCC
RoHS
UL
KNX Certified
Standard products: 3-5 business days. OEM/ODM customized orders: 15-25 days depending on customization level. Bulk orders: 25-35 days.
Yes, we support dropshipping for our standard product line. Custom OEM products require minimum order quantities. Contact us for details.
Need More Help?
Our technical team is ready to assist you.
Email: alice@seewis.cn | Tel: +86 755 28023390 | WhatsApp: +86 13138858876
Business Hours: Sat & Sun 7:00 PM-12:00 AM (GMT+8)
