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Technical Support

Technical Support

Comprehensive Resources, Documentation, and Expert Assistance

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Technical Whitepaper

Download detailed specs and architecture docs

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Video Tutorials

Step-by-step installation and configuration guides

FAQ

Quick answers to common questions

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Firmware Download

Latest firmware and software updates

System Version FAQ

What’s the difference between Android, KNX, and Tuya versions?

Android: Runs on Android OS, offers full UI customization, supports complex interactions and third-party apps. Best for projects requiring branded interfaces and rich functionality.

KNX: Uses the KNX standard protocol (EN 50090), the world’s leading open standard for building automation. Best for high-end buildings, European markets, and projects requiring maximum stability and interoperability with other KNX-certified devices.

Tuya: Integrates with the Tuya smart home ecosystem, offering quick setup and cloud connectivity. Best for residential projects, smart home installers, and products targeting the Tuya app ecosystem.

Which system should I choose for my project?

High-end residential / villas: Android or Tuya for rich UI; add KNX if integrating with whole-building systems
Hotels: KNX for reliability and PMS integration; Android for enhanced guest interaction
Office / commercial: Android for feature richness and calendar integration
Budget projects: Tuya for cost-effective smart home functionality

Can I mix different system versions in one project?

Yes. Our panels support hybrid deployments. For example, use KNX panels for core building automation (lighting, HVAC) and Android panels for interactive displays and user interfaces. Our engineering team can design a unified control system that integrates multiple protocols.

General FAQ

What is the warranty period?

All SEEWIS panels come with a 2-year warranty covering manufacturing defects. Extended warranty options are available for OEM/ODM customers.

Do you provide installation support?

We provide remote technical support, installation guides, and video tutorials. For large projects, on-site support can be arranged. All documentation is available in English and Chinese.

What certifications do your products have?

CE
FCC
RoHS
UL
KNX Certified

What is the typical lead time?

Standard products: 3-5 business days. OEM/ODM customized orders: 15-25 days depending on customization level. Bulk orders: 25-35 days.

Do you support dropshipping?

Yes, we support dropshipping for our standard product line. Custom OEM products require minimum order quantities. Contact us for details.

Need More Help?

Our technical team is ready to assist you.

Email: alice@seewis.cn | Tel: +86 755 28023390 | WhatsApp: +86 13138858876
Business Hours: Sat & Sun 7:00 PM-12:00 AM (GMT+8)

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    Smart Control Panel OEM/ODM Manufacturer | KNX, RS485, Zigbee Panels Since 2004